![]() We stand by our products and return all damaged goods! Damaged goods must be reported within 15 days. If for any reason a rug is delivered damaged, please use the contact form and a representative will contact you asap. We do not accept returns for online rug orders. ![]() Rugs that are oversized (larger than 9'0 x 12'0) are typically shipped freight and may take longer to process and ship. If an item is unexpectedly out of stock, we will contact you with an approximate restock date. That means that you should receive tracking information within 8 business days, but it can take up to two weeks for certain items. The refined yet versatile selection has been deliberately distressed and sheared down to an extra low pile, creating a patina usually only imparted through decades of wear. Most of our rugs ship within 6 to 8 business days. Intricately hand-knotted in India of 100 wool, the Legacy Collection eschews trend in favor of enduring timelessness. In this case, an independent trucking company will contact you to arrange delivery of your rug(s) during business hours.įree shipping and handling is not included with the purchase of products other than rugs. We will email tracking information to you when it becomes available.įor oversized rugs (larger than 9'0 x 12'0), alternative shipping methods might have to be arranged. All rug orders are delivered via UPS Ground Shipping Or Federal Express at NO charge to you (in the contiguous United States excl.
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